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Course description:

This course is primarily aimed at anyone who requires an understanding in ITSM in general and in ISO/IEC 20000 SMS. IT professionals working in an organization which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organization.

Course Content:

• The fundamental requirements for an IT SMS and the need for continual improvement

• The processes, their objectives and high-level requirements

• Applicability and scope definition requirement

• The purpose of internal and external audits, their operation and the associated terminology

The relationship with best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001

Enhance your ITSM knowledge with a focus on ISO/IEC 20000 SMS. Enroll now to understand the fundamental requirements, processes, and audits, and improve your organization's IT service management practices

ISO/IEC 20000 IT Service Management System Implementation Course

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